Shipping policy

LA WRAY SHIPPING POLICY

Effective Date: August 25, 2026

At LA WRAY, we want your order to reach you safely and as quickly as possible. Please review the shipping policy below before completing your purchase. By placing an order with us, you acknowledge and agree to the terms outlined below.

ORDER PROCESSING

All orders require 3–4 business days for processing before they are shipped.

Business days are Monday through Friday and do not include weekends or U.S. holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information sent to the email address provided at checkout.

Please Note:

  • Orders are processed in the order they are received.

  • During product launches, limited-edition drops, holidays, promotions, or high-volume periods, processing may take longer than the standard timeframe.

  • Placing multiple orders does not guarantee that they will be shipped together.

  • Orders cannot be modified or canceled once they have entered the fulfillment process.

DOMESTIC SHIPPING

LA WRAY currently ships within the United States using USPS and UPS.

After your order has been processed, Standard Domestic Shipping generally takes 2–7 business days.

Estimated Total Delivery Time:

3–11 business days from the date your order is placed

This includes:

3–4 business days for processing + 2–7 business days for shipping

Please remember that these are estimated delivery times, not guaranteed delivery dates.

Shipping times may vary based on the destination, carrier volume, weather, holidays, and other circumstances outside of LA WRAY's control.

SHIPPING RATES

Domestic shipping rates are calculated at checkout based on your shipping address, package size, weight, and available shipping method.

The available shipping options and applicable costs will be displayed before you complete your purchase.

INTERNATIONAL SHIPPING

Yes, LA WRAY ships internationally. 

International orders require approximately 3–4 business days for processing before shipment.

Once shipped, international orders generally take approximately 6–15 business days to arrive.

However, international delivery times can vary significantly depending on the destination country, customs processing, local carriers, and other factors.

International Customers Are Responsible For:

  • Customs duties

  • Import taxes

  • Tariffs

  • Brokerage fees

  • Local delivery fees

  • Any other fees imposed by the destination country

These charges are not included in the LA WRAY purchase price or shipping charge unless specifically stated at checkout.

LA WRAY does not control these charges and is not responsible for collecting or reimbursing them.

CUSTOMS & DUTIES

International packages may be subject to customs inspection and additional fees upon arrival in the destination country.

The customer is responsible for all customs duties, taxes, tariffs, and other fees associated with the shipment.

If you refuse to pay the applicable customs charges and your package is returned to LA WRAY, the original shipping charges will not be refunded.

If you would like the order reshipped, you must contact: lawray.team@gmail.com

Customers will be responsible for any additional shipping costs associated with reshipping the order.

ORDER TRACKING

Once your order has shipped, a tracking number will be sent to the email address provided during checkout.

Please allow approximately 2–3 business days for tracking information to become active or display its first update.

If your tracking information does not immediately update, this does not necessarily mean that your package is not moving.

We recommend checking your tracking information again after approximately 2–3 business days.

LOST OR DELAYED PACKAGES

Once your order has been shipped and leaves our facility, it is in the possession of the selected shipping carrier.

LA WRAY is not responsible for delays caused by the shipping carrier.

This includes, but is not limited to:

  • Carrier delays

  • Weather conditions

  • Natural disasters

  • Holidays

  • Transportation delays

  • Customs processing

  • Incorrect or incomplete addresses

  • Local carrier delays

  • Strikes or labor disruptions

  • Air or ground transportation delays

If your tracking information has not updated for an extended period, please contact the shipping carrier directly to initiate an investigation.

PACKAGES MARKED "DELIVERED"

If your tracking information indicates that your package was delivered, but you cannot locate it, please take the following steps:

  1. Check your front door, mailbox, garage, side door, and other delivery locations.

  2. Check with household members or neighbors.

  3. Check with your apartment/building management or mailroom, if applicable.

  4. Contact the shipping carrier and request a delivery investigation.

  5. If you purchased Route Shipping Protection, file a claim through Route if your order qualifies.

LA WRAY is not responsible for packages that are confirmed by the carrier as delivered but are subsequently lost or stolen.

DAMAGED PACKAGES

LA WRAY is not responsible for merchandise that is damaged during transit after the order has been shipped from our facility. If your package or merchandise arrives damaged, please contact the shipping carrier directly and file a claim or complaint as soon as possible.

We recommend taking clear photographs of the damaged merchandise, packaging, and shipping label to support your claim. Please retain all original packaging until the carrier's investigation has been completed.

Include:

  • Your order number

  • Photos of the damaged merchandise

  • Photos of the shipping box/package

  • Photos of the shipping label

  • A brief description of the damage

Please keep all original packaging and merchandise until your claim has been reviewed and resolved.

If you purchased Route Shipping Protection, you may also be eligible to file a claim through Route.

Route Order Protection — How to File an Order Issue

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing an accurate and complete shipping address at checkout.

LA WRAY is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you realize that your shipping information is incorrect, please contact us as soon as possible at: lawray.team@gmail.com

We will do our best to assist; however, we cannot guarantee that an address can be changed once an order has entered processing or been shipped.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

REFUSED OR UNDELIVERABLE PACKAGES

If a package is refused, undeliverable, or returned to LA WRAY because of an incorrect address, unpaid customs fees, or failure to accept delivery, the original shipping charges are non-refundable.

If you would like the package reshipped, please contact: lawray.team@gmail.com

The customer will be responsible for any additional shipping costs required to reship the order.

SHIPPING INSURANCE

If you choose to add Route Shipping Protection to your order at checkout, your order may be eligible for protection against qualifying issues such as:

  • Lost packages

  • Stolen packages

  • Damaged packages

All claims are subject to Route's terms, eligibility requirements, and filing deadlines.

Review Route's Order Protection Policy

If you do not purchase shipping protection, your order remains subject to the carrier's policies and LA WRAY's shipping terms.

SHIPPING DELAYS

LA WRAY cannot guarantee delivery by a specific date unless a guaranteed shipping service is specifically offered and purchased at checkout.

We are not responsible for delays resulting from circumstances outside our control, including:

Severe weather • Natural disasters • Customs delays • Carrier disruptions • Holidays • Strikes • Transportation delays • Government restrictions • Incorrect addresses • International processing

We appreciate your patience and understanding when these circumstances occur.

SHIPPING CHARGES ARE NON-REFUNDABLE

Shipping and postage charges are non-refundable.

This includes situations where:

  • A customer refuses delivery

  • A package is returned because of an incorrect address

  • International customs fees are refused

  • A customer changes their mind after shipment

  • A package is returned to sender

 CONTACT US

If you have questions about your shipment or need assistance with an order, please contact our customer support team.

LA WRAY Customer Support

lawray.team@gmail.com

When contacting us, please include your full name and order number so we can assist you as quickly as possible.

LA WRAY

MORE THAN MERCH. IT'S A MOVEMENT.

TOO PHAT. FOREVER PHAT.